First of all … There are no shipping costs!

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Benheart is not responsible for any unanticipated delays beyond Ben’s control.

All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, 25 and 26 ).
Deliveries are made Monday through Friday from 9am-6pm.

Made to Order and Custom items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.

No. Is not required!

Orders may not be shipped to P.O. boxes.

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.