First of all … There are no shipping costs!

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Benheart is not responsible for any unanticipated delays beyond Ben’s control.

All orders are processed Monday through Friday, excluding Italian holidays (January 1 and 6, Easter Monday, April 25, May 1, June 2, August 15, November 1, December 8, 25 and 26 ).
Deliveries are made Monday through Friday from 9am-6pm.

Made to Order and Custom items will ship on the estimated date noted on the product description page. These items will ship through Express once they become available.

Once your item(s) have been shipped you will receive a confirmation email which will include a link to track your order through the carrier.

No. Is not required!

Orders may not be shipped to P.O. boxes.

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

We've got your back! Our return policy is designed exclusively for online purchases. You have a generous 30-day window to request an exchange or return. Our responsive customer service team will promptly contact you and guide you through the necessary steps.

We accept returns and exchanges for any reason within 30 days from the date of delivery by contacting our customer service, who will send you the return label.
This policy meets all requirements for returns in the United States and applies equally to all other countries.

Returned items must meet the following conditions:

• All items must be returned in their original condition, with intact labels attached.
• Goods worn, used, altered or damaged will not be accepted.
• The sale of custom and personalized items is final and therefore cannot be returned.